You must be a resident of Los Angeles County and

  • Age 65 and older; or
  • A Medicare beneficiary of any age.

How to Obtain Services

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Telephone Counseling:

 

Center for Health Care RightsCall Our Toll Free Telephone Hotline at 1-800-824-0780 (Los Angeles County residents only).

Hours of operation: Monday – Friday 9 am to 5 pm

A CHCR receptionist will take your call and schedule you for a telephone counseling appointment.

Have an urgent health care problem?

Tell the CHCR receptionist that you have an urgent problem and you will be screened for a same day telephone appointment. Examples of emergency cases include a hospital discharge, problems filling prescription drugs, your Medicare coverage has been terminated, you are unable to get services from your Medicare Advantage or Medi-Cal health plan.

If you are a social or health care professional interested in referring clients to CHCR, learn more about our Client Referral Form.

In-Person Counseling:

At the Center for Health Care Rights’ Office

In person counseling assistance is available by appointment and on a walk in basis.

  • Call CHCR at 800-824-0780 to schedule an in-person appointment.
  • If you need special accommodations to obtain services, such as a sign language interpreter, contact CHCR’s Intake Coordinator at 800-824-0780 ext. 3002.

Need Telephone counseling in another language?

CHCR’s telephone system has several language voicemail boxes for persons who speak Spanish, Korean, Mandarin, Cantonese, Armenian, Russian, Tagalog, and Vietnamese. Messages can be left on these voicemails at any time. Persons who call the language voice mail boxes should leave their name, number and a brief description of their problem.

A CHCR staff member will call them back within 3 business days to schedule a telephone appointment with a bilingual CHCR Staff Counselor or using an interpreter. 

At a Local Community Site with a HICAP Volunteer Counselor

To schedule a counseling appointment with a HICAP Volunteer Counselor, use the chart below to identify the HICAP Volunteer Counselor near you and the phone numbers to call to schedule an appointment.

Disclaimer: The information provided below is intended for informational purposes only and is subject to change without notice. If assistance is needed making an appointment, call Sandy Risdon, HICAP Program Manager, at (800) 824-0780 ext.3006 or e-mail at srisdon@healthcarerights.org.

HEALTH INSURANCE COUNSELING AND ADVOCACY PROGRAM (HICAP)
Volunteer Counselor Sites
Los Angeles County

Region: LOS ANGELES

CITY SITE COUNSELOR SCHEDULE PHONE
Los Angeles Los Angeles LGBT Center
1125 N. McCadden Pl. 90038
Michael Lacoe Thursday 10:00 AM – 1:00 PM
(1st & 3rd)
(800) 824-0780
ext. 3006
Los Angeles Adventist Health White Memorial
Community Information Center
1720 E. Cesar Chavez Ave. 90033
Janice Torres Wednesday 10:00 AM – 1:00 PM
(2nd & 4th)
(800) 824-0780 ext. 3038
Los Angeles Freda Mohr Multipurpose Center
6310 San Vicente Blvd.
Ste. 275 90048
Miriam Goodwin Tuesday 10:00 AM – 1:00 PM
(1st & 3rd)
(323) 937-5900

Region: SAN FERNANDO VALLEY

CITY SITE COUNSELOR SCHEDULE PHONE
Burbank Joslyn Adult Center, 1301 W. Olive Ave. 91506 Anne Mosell Tuesday 11:00 AM – 2:00 PM (818) 238-5353
Glendale Adult Recreation Center, 201 E. Colorado St. 91205 Linda Wong Monday 12:30 – 3:30 PM
(2nd & 4th)
(818) 548-3775
Pacoima Alicia Broadous-Duncan
Multipurpose Senior Center
11300 Glenoaks Blvd. 91331
Diatra Stearn Wednesday 10:00 AM – 1:00 PM
(2nd & 4th)
(818) 834-6100
Reseda ONEgeneration, 18255 Victory Blvd. 91335 Diatra Stearn Tuesday 10:00 AM – 2:30 PM
(2nd & 4th)
(818) 705-2345
Sherman Oaks Sherman Oaks / East Valley Adult Center
5056 Van Nuys Blvd. 91403
Anne Mosell Tuesday 11:00 AM – 2:00 PM
(1st & 3rd) / As needed
(818) 981-1284

Region: SAN GABRIEL VALLEY

CITY SITE COUNSELOR SCHEDULE PHONE
Alhambra Joslyn Adult Center, 210 N. Chapel Ave. 91801 Daniel Hsu Tuesday 10:00 AM – 2:00 PM
(2nd & 4th) / As needed
(626) 570-5056
Arcadia Arcadia Senior Services, 365 Campus Dr. 91007 Guillermo Coronado Tuesday 10:00 AM – 1:00 PM
(1st week only)
(626) 574-5130
Duarte Duarte Senior Center, 1610 Huntington Dr. 91010 Ann Valleroy Monday 10:00 AM – 1:00 PM
(1st & 3rd)
(626) 357-3513
Claremont Joslyn Senior Center, 600 N. Mountain Ave. 91711 Janice Torres Wednesday 10:00 AM – 1:00 PM
(3rd week only)
(909) 399-5488
Norwalk Norwalk Senior Center, 14040 San Antonio Dr. 90650 Guillermo Coronado Wednesday 10:00 AM – 1:00 PM
(1st & 3rd)
(562) 929-5580
Pasadena Pasadena Senior Center, 85 E. Holly St. 91103 Barbara Roddy Wednesday 10:00 AM – 12:45 PM
(2nd & 3rd)
(626) 795-4331
Walnut Walnut Senior Center, 21215 La Puente Rd. 91789 Daniel Hsu Wednesday 10:00 AM – 1:00 PM
(2nd & 4th)
(909) 598-6200
Whittier Whittier Senior Center, 13225 Walnut St. 90602 Daniel Hsu Friday 9:00 AM – 11:00 AM
(2nd only)
(562) 567-9470

Region: SOUTH BAY

CITY SITE COUNSELOR SCHEDULE PHONE
Cerritos Cerritos Senior Center, 12340 South St. 90703 Minh Ha Nguyen Wednesday 12:00 Noon – 3:00 PM (562) 916-8550
El Segundo El Segundo Joslyn Senior Center, 339 Sheldon St. 90245 Fred Rossmeissl Monday 9:30 AM – 12:30 PM
(2nd & 4th)
(310) 524-2705
Manhattan Beach Joslyn Community Center, 1601 Valley Dr. 90266 Fred Rossmeissl Monday 10:00 AM – 1:00 PM
(1st & 3rd)
(310) 802-5447
Redondo Beach Redondo Beach Senior & Family Services, 1922 Artesia Blvd. 90278 Hanh Bose Tuesday 10:00 AM – 1:00 PM
(1st & 3rd)
(310) 318-0650
Torrance Bartlett Senior Citizens Center, 1318 Cravens Ave. 90501 Doris Herzog Wednesday 12:30 – 3:30 PM
(1st & 3rd)
(310) 320-5918
Torrance Torrance Memorial Med. Center, 3330 Lomita Blvd.
West Tower Bldg. 90505
Doris Herzog Thursday
10:00 AM – 1:00 PM
(310) 517-4666

Region: WEST LOS ANGELES

CITY SITE COUNSELOR SCHEDULE PHONE
Culver City Culver City Senior Center, 4095 Overland Ave. 90232 Steve Miller
Marcy Moore
Monday 2 – 5 PM
Friday 11:00 AM – 2:00 PM
(1st & 3rd)
(310) 253-6700
Santa Monica WISE & Healthy Aging, 1527 4th St. 90401 Steve Miller Tuesday
1 – 4 PM
(310) 394-9871
West Hollywood West Hollywood Comp. Service Center, 7377 Santa Monica Blvd. 90046 Susan Pintar Tuesday 1:30 – 4:30 PM
(2nd & 4th)
(323) 851-8202

 

Disclaimer: The information provided below is intended for informational purposes only and is subject to change without notice. If assistance is needed making an appointment, call Sandy Risdon, HICAP Program Manager, at (800) 824-0780 ext.3006 or e-mail at srisdon@healthcarerights.org.